Deborah Wainwright email:  deborah@consultsee.com

Office:   +44 (0) 1905 794629

Mobile:   +44 (0) 7511 913642

Terms and Conditions

A PDF copy of our terms & conditions are available upon request

Course Materials

Some course formats require pre-course reading or the provision of course materials.  Any additional charge for these materials will be made known and agreed prior to payment.  Delivery of materials depends on the nature of the course (some events do not require the materials to be sent out beforehand, others have timescales) and this information will also be known and agreed prior to payment.

Storage of Personal and/or confidential Information

To ensure privacy and to maintain security, information of a personal and/or confidential nature, including credit/debit card information or bank details is not stored by Consult See Ltd.  Therefore, it will be necessary to request this information every time you book with us.  Consult See will not ask for PIN numbers, password details or memorable information in any circumstances.

Cancellation Policy

The full cancellation policy is detailed in the terms and conditions, which will be sent to you when we respond to your initial inquiry and again once a date for your event has been agreed (internal courses) or payment has been received (internal and external/open courses).  Where an event is deferred within a reasonable time-frame we will endeavour to dispense with a cancellation charge.

Complaints Procedure

At Consult See we endeavour to ensure no client has cause to feel dissatisfied with our services.  Nevertheless, complaints may arise and we would value the opportunity to deal with these issues as soon as possible.  Complaints may be verbal or in writing to deborah@consultsee.com and clients have 20 working days from the completion of the course to make us aware of any dissatisfaction.

Full Terms & Conditions

Consult See Ltd agrees to provide you with consultancy, training and development services according to the following terms and conditions:

1.         The registered company address for Consult See Ltd is 14 Charles Dickens Close, Droitwich Spa, Worcestershire WR9 7HW.  This company is registered in England and Wales under the Companies Act 1985 and holds a Certificate of Incorporation of a Private Limited Company.  The registration number is 6602435.

2.        Correspondence addresses of associates working with Consult See Ltd are provided by those associates upon request.  General correspondence may be sent to the registered address above or by email to Deborah Wainwright deborah@consultsee.com

3.        Consult See Ltd provide a service to you as external consultants and nothing in this agreement shall be constructed as an offer or acceptance or employment, or as making us or any of our associates an agent of your organization.  We invoice you for our services and hold full responsibility for taxes, NI and any VAT due to be paid.  During the course of our work with you, we may agree that one of the consultants within our organization or one of our associates shall represent your organization and that will be agreed on a case-by-case basis.

4.        If we agree that additional consultants are required for a project, Consult See Ltd consultants will at all times remain the lead consultant and your first point of contact.  The agreement for provision of services remains between your organization and Consult See Ltd and any changes to this will incur charges as if a cancellation had occurred.  We reserve the right to request other consultants to assist in providing our services to you.

5.        Consult See Ltd will maintain the confidentiality of your contact details and any information we gain about your company and/or individual employees in the course of our work.  We will not share you details with any third party without your prior consent.  Data stored on our computers and on paper records is stored securely.  We agree not to use any information for purposes other than those agreed for the services we will provide to you.

6.        When we are providing individual advice, coaching or group training sessions, the content of discussions during these times remain confidential between Consult See Ltd and the parties involved.  The organisation may receive a brief report of the outcomes only if this is agreed in advance with participants. 

7.        Consult See Ltd will provide a proposal or schedule of works prior to our working together.  We will then agree the specific details of the service that will be provided.  We agree to provide a service that meets the objectives and outcomes we agree upon, as far as this is within our control.  We reserve the right to change some aspects of the service in order to best meet the needs of the individuals we are working with.  Consult See Ltd do not take responsibility for service objectives not being met, where this is within the personal control, or choice of the individuals in your organisation that we are working with, or where this is due to other and unforeseen events.

8.        During the period of time that Consult See Ltd are contracted to provide you with a service, we and any of our associates will act in good faith and in a manner that is professional, courteous and in the best interests of the organisation and the individuals there employed.  We will utilise our skills, experience, knowledge and expertise to achieve the maximum return on investment for the service you have contracted us to provide.  In return, we expect to be treated in a similar manner.

9.        Consult See Ltd will provide you with fee information prior to the commencement of our working together.  Once we have agreed a fee, this can be varied only by mutual agreement.  If the scope of work changes such that extra fees are applicable, we will notify you in advance.  Fees are quoted exclusive of VAT and travel or other reasonable expenses unless otherwise specified.  Expenses will be agreed prior to commencement of work and subject to the needs of the service provided.

10.     Consult See Ltd will invoice you either as follows or according to a schedule that we agree prior to the commencement of our working partnership.

a.        For Consultancy – monthly invoices, with first invoice to be submitted at the end of the first calendar month in which we start work together

b.        For training & Coaching – invoices to be submitted on completion of the training days(s) if these are one-off event bookings or a number of bookings within a short time period

11.     Payment is due within 14 calendar days of the date of the invoice.  Payments are preferred by electronic bank transfer.

12.     In accordance with The Late Payments of Commercial Debts (Interest) Act 1998, Consult See Ltd reserves the right to charge interest at 8% above the prevailing Bank of England rate.  Additionally, for significantly delayed payments, we reserve the right to charge a reasonable debt recovery cost, in accordance with the limits specified in this legislation.  If for any reason you feel that you will be unable to pay within a 30 day period, please advise us so that we may discuss alternative payment arrangements.

13.     Once an agreement is made for Consult See Ltd to provide a service, the following conditions apply to cancellations made prior to the agreed start date:

a.        Cancellation up to and including 10 working days before:                    Full fee charged

b.        Cancellation between 11 and 20 working days before:                         50% fee charged

c.        Cancellations longer than 20 working days before, we reserve the right to charge a £200 administration fee plus the costs of any planning meetings and resources already purchased.

d.        For a request to reschedule dates there is no additional charge, but we reserve the right to invoice on the date as if the service was provided when originally schedules.  If no mutually agreeable alternative dates can be found, we reserve the right to charge as if a cancellation has been made.

e.        For cancellations or reschedule dates, we will invoice for out of pocket expenses

14.     For consultancy services, whilst we endeavour to meet any project deadlines that we agree, we reserve the right to decide when and where we will carry out the required work.  Consultants or associates will generally work from their own addresses, with visits to your premises or other locations as agreed and required.

15.     Consult See Ltd reserve the right to withdraw from an assignment if significant conditions develop which impair the successful completion of the assignment or lead to a conflict of interest or other problems of an ethical nature.  We will not be responsible for any costs incurred by you in this situation and we will invoice you for fees due and reasonable expenses up to and including the date of withdrawal. 

16.     In the event that Consult See Ltd is unable to complete a consultancy assignment or to attend a training event or coaching session, due to unforeseen circumstances such as illness, we can agree the following.  If you do not wish to agree to either of these options, we reserve the right to charge fees as if you had made a cancellation.

a.        Send a mutually agreeable substitute

b.        Rearrange to a mutually agreeable date.

17.     Unless expressly agreed in writing prior to the start of our working with you all intellectual property remains the property of either Consult See Ltd or the consultant(s) working with you.  Unless we advise otherwise, you consultant asserts themself as the copyright owner for any materials and resources generated for use within your organisation; this includes content, structure, layout and design.  If specifically agreed in writing, we may give you permission to continue using materials and resources after we finish working with you, however, this permission is not exclusive and we reserve the right to use the same or similar resources with other clients.

18.     Complaints will be dealt with personally by Deborah on a case-by -case basis and clients have 20 working days from the finish date of a course, programme or event in order to raise a complaint.  Complaints will be investigated immediately upon receipt and must be sent by post to the registered address or by email to Deborah@consultsee.com .  It is preferred that formal complaints (usually serious in nature) are in writing.  Verbal complaints dealing with more minor issues is acceptable.   It is assumed the complainant will cooperate in the enquiry and refusal to do so may result in the complaint being regarded as closed by Consult See Ltd.

19.     Credit card information or any other personal information is not stored once payment is processed, nor is it shared or distributed to a third party. 

20.     Consult See Ltd and all of our associates hold Professional Indemnity Insurance and Public Liability insurance and will provide you with copies of current certificates of insurance on request.  We will endeavour at all times to provide you with advice or information that is current, pertinent and correct according to law at the time which it is provided.  We shall not, however, be liable for any loss, damage, costs or expense incurred by you as a result of the implantation of any report or recommendations arising out of the services provided by us to your organisation.  Furthermore, Consult See Ltd will not be liable where you continue to use information beyond the time in which we work with you, that is no longer correct due to statutory or legislative changes.

21.     These terms and conditions are binding for the full duration of every assignment that Consult See Ltd undertakes for you unless we issue you with an amendment.  These terms and conditions supersede any previous agreements between us.

22.     Consult See Ltd request that you sign and return a copy of the terms and conditions to your lead contact at Consult See Ltd who issues these to you.  However, if you do not, we shall assume that you are in agreement unless you notify us otherwise.  Whether a signed copy of these terms and conditions are returned to Consult See Ltd or not, it will be assumed you are in full agreement (on behalf of your organisation) immediately that a confirmation of agreement to provide services is received from you.  This confirmation may be in writing, on email or a verbal agreement.